Shipping policy

Shipping Policy

At Tallora, we want your balm to reach you quickly and safely. This policy explains how and when your order will be delivered.

1. Free delivery on every order
Delivery is always free, with no minimum spend.

2. Processing time
Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email as soon as your order has been placed.

3. Delivery time
Once your order has been shipped, delivery usually takes 4–6 business days to the United Kingdom. Deliveries to other countries may take a few extra days. Delivery times are estimates and may occasionally be affected by carriers, customs checks, peak seasons or events outside our control.

4. Where we ship
We ship to the United Kingdom and to most countries worldwide. If we are unable to deliver to your country, you will not be able to complete your order at checkout.

5. Order tracking
When your order ships, we will email you a tracking number so you can follow your parcel at every step. Please allow up to 48 hours for tracking information to update.

6. Shipping from our fulfilment partners
Your order may be shipped from one of our international fulfilment partners. If your parcel arrives in separate packages or from a different location than expected, this is normal and does not affect your order.

7. Customs, duties and taxes
For orders to the United Kingdom, any applicable taxes are included in the price you pay at checkout, so there is nothing extra to pay on delivery. For other countries, local import duties or taxes may apply depending on your country's rules. These are the customer's responsibility, and we recommend checking with your local customs office if you are unsure.

8. Incorrect or incomplete addresses
Please check your shipping address carefully before placing your order. If you notice a mistake, contact us as soon as possible: we can only change the address before your order has shipped. We are not responsible for orders delivered to an incorrect address provided by the customer, but we will always try to help.

9. Delayed, lost or damaged parcels
If your order has not arrived within 20 business days of purchase, or if your tracking shows no updates for more than 7 days, please contact us and we will investigate with the carrier. If your parcel is confirmed lost, we will send you a free replacement or a full refund. If your order arrives damaged, please contact us within 30 days with your order number and a photo, and we will send you a free replacement or a full refund, as explained in our Refund Policy.

10. Contact us
For any questions about your delivery, email us at lucasdiezbolso@gmail.com. We aim to reply within 2 business days.